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With VisualAssistance, Kasto presents an innovative concept for the remote maintenance of saws and storage systems by means of smartphone, tablet or smart glasses.

Sawing and storage technology company Kasto has launched a solution for maintaining its machines and systems remotely. By means of a tablet, smartphone or smart glasses, users can send live videos to Kasto’s service team and receive visual assistance and information in real time in the event of a fault or maintenance work. Downtimes can be reduced, which has a positive effect on the cost balance.

Kasto has long been fitting sawing machines and storage systems with a remote maintenance facility. As an option, service engineers can connect to the systems online to rectify faults or optimise processes. A time-consuming site visit is therefore no longer necessary in many cases. Kasto is once again significantly expanding its service spectrum with VisualAssistance. The heart of the system is an interactive app for tablets, smartphones or smart glasses. Customers can use it to connect to service staff using video and audio streams. Users and engineers share the same field of view in real time. This simplifies mutual understanding and helps to quickly identify individual system components and possible faults.

The app also enables Kasto to provide visual assistance and to superimpose markings, for example, on the live video. The customer receives all necessary information directly on his display while he is carrying out maintenance or repair work on the saw or storage system on site. If he is using smart glasses, his hands are also free, which additionally makes his job easier. Kasto service engineers have a virtual presence on site and guide staff accordingly. Extensive training and expensive site visits are therefore superfluous. At the same time, users benefit from reduced downtimes as well as high availability of their machines and systems.

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